Real Green Bricks looks after data, dispatch, call handling and telephone numbers for private hire and taxi operators across Ireland and the UK. Laid properly at the start, and answerable for every day after.
The parts of a fleet that carry the weight, laid properly.
Real Green Bricks Limited is an operations partner for the private hire and taxi trade. We work with operators across Ireland and the United Kingdom, from single-office firms to fleets running hundreds of cars, and the job is the same in every case: take the parts of the business everything else rests on and put them on a footing that holds.
Five managed services sit on that footing. Data facilitation, dispatch, call centre facilitation, offshore call handling and the supply of telephone numbers. Take one or take all five. Either way you deal with a single partner who is answerable for the whole of it, rather than five suppliers pointing at each other when something slips.
“Solid Foundations for Private Hire.”
That is the whole idea. Get the base course level and everything built on top of it stays level too.
Ireland and the United Kingdom
One arrangement, whichever side of the water an operator works and whoever licenses them. Same standard, same point of contact.
Nothing we handle is theoretical. Bookings, fares, driver and licence records, live jobs, inbound calls and the numbers printed on the side of the cars are the working parts of a fleet. They have to stand up on a bad Friday night as well as a quiet Tuesday morning, so we set them up for the bad Friday and let the quiet mornings look after themselves.
Keeping the evidence in order is part of that. Records are held so they can be produced, not simply stored, whether the question comes from the National Transport Authority, a local authority licensing team, an insurer or a customer asking what happened to their booking. A service that cannot be evidenced is not finished, and we treat it that way from the first week rather than the first inspection.
Real Green Bricks does not claim to reinvent how a taxi firm works. We take the parts that carry the load and make sure they are built properly.
Four things we hold to.
Not lines for a wall. They are the standards operators hold us to, from the first conversation about a contract through to the daily running of the service.
Laid properly the first time
Groundwork before go-live. We learn how a firm actually runs, what its licensing demands and where the pressure lands, then set the service up around that. Rework is expensive and disruptive. Getting the base course level is neither.
One partner, answerable
You deal with people who know your firm, your coverage area and your licensing, and who pick up when you call. When something needs fixing there is no argument about whose job it is, because all five services sit with us.
It has to hold under load
Peak hours, school runs, airport waves, a driver short at the wrong moment, a week of bad weather. A service that only works on a quiet day is not a service, so we size and test everything against the busy end of the week.
Evidence that stands up
Data handling, call records and dispatch trails are kept in a state you could hand over tomorrow. NTA and local authority scrutiny, GDPR obligations and insurer questions are part of the work, not a scramble once someone asks.
Four steps, in the order they belong.
The same sequence every time, whether a firm takes one service or all five. No step gets skipped because the one underneath it is doing the holding.
Understand how the firm runs
Before anything is switched on we go through the operation as it stands: coverage area and licensing, the busy hours, the contracts sitting underneath it, and where bookings, calls and records currently live. Knowing what carries the load comes first.
Set the contracts and the terms
We procure and negotiate the agreements an operator depends on and manage the B2B and B2C relationships behind them. Terms are written to be lived with and held to account, not signed once and filed away.
Bring the services up
Data facilitation, dispatch, call centre facilitation, offshore call handling and telephone numbers are brought up in the order that suits the firm. Each one works on its own terms, and each one stays accountable to us.
Run it and keep it level
Day to day, bookings, calls and records stay in step and ready to be produced. As a firm takes on more work or moves into new areas across Ireland and the UK, Real Green Bricks keeps the arrangement holding steady underneath it.
Different firms, different fleets. One standard underneath.
Six reasons firms put it all on one footing.
A plain account of what brings private hire and taxi firms to us, and what keeps them here, across Ireland and the UK.
One partner, not five suppliers
Data, dispatch, call handling, offshore cover and telephone numbers usually mean five contracts and five people to chase. Here they sit together, with one point of contact and one party answerable for the result.
Contracts procured and negotiated
The unglamorous and valuable part of the work: sourcing and negotiating the agreements an operator depends on, then holding those terms to account long after they have been signed.
Relationships managed
We look after the B2B and B2C relationships behind a working fleet, so an operator is not chasing suppliers, partners and customers on a dozen fronts at once.
Phones answered, in-house and offshore
Call centre facilitation and offshore call handling keep lines covered through peaks, out of hours and sudden surges, so a caller reaches a person instead of a ringing tone.
Numbers that stay yours
We supply and support the telephone numbers your customers know you by. As a firm grows or moves, the lines stay put, so the numbers on the cars, the cards and the adverts keep working.
Ready for the questions
Records, call trails and data handling kept in order for NTA and local authority scrutiny, GDPR obligations and the awkward customer query, without a scramble to reconstruct anything.
Built properly, and built to hold under load.
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